MCI

MCI

๐Ÿ“ Location: Sonora, Hermosillo, Mexico
employeeEmployees: 5001 - 10000

MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.

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Agente de Servicio al Cliente

bookmark
4 days ago
๐Ÿ’ฐ 300K-500K USD/year
๐Ÿ›ข๏ธ iCIMS
โฐ Full Time
๐Ÿ’ผ In-Person
๐ŸŸข Entry level (0 Years)
Customer Support & Success Jobs
๐Ÿข Corporate Services
โœ๏ธ Full Description
MCI is seeking customer service agents to support a variety of customer service and sales projects. The agents will handle incoming and outgoing calls, resolve customer issues, and offer new products and services. The ideal candidate will have excellent communication and problem-solving skills, and be able to work in a fast-paced environment.

Requirements

  • Manage incoming and outgoing calls in a professional and timely manner
  • Resolve customer issues in the first call by troubleshooting and effective call handling
  • Investigate systems to find missing information as needed; coordinate with other departments to resolve issues
  • Document customer complaints in the appropriate systems
  • Lead investigative discussions to determine the best options for the customer
  • Use knowledge base and training to accurately answer customer questions following all scripts, policies, and procedures
  • Meet requirements related to confidential and personal information
  • Escalate customer issues to the correct personnel and managers for resolution as needed
  • Attend meetings and training sessions and review all new training materials to stay up-to-date on program knowledge, systems, and processes
  • Meet all attendance and work schedule requirements

Benefits

  • Paid Time Off
  • Incentives & Rewards
  • Health Benefits
  • Retirement Savings
  • Disability Insurance
  • Life Insurance
  • Career Growth
  • Paid Training
  • Fun, Engaging Work Environment
  • Casual Dress Code
๐Ÿ”Ž Search all JobsAll Jobs at MCI
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