SeatGeek

SeatGeek

πŸ“ Location: null, United States

SeatGeek enables fans to experience live events through a revamped ticket marketplace.

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Workforce Analyst

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1 week ago
πŸ’° 59K-85K USD/year
πŸ›’οΈ Greenhouse
⏰ Full Time
🏠 Remote
🟒 Entry level (2 Years)
β™Ÿ Business Operations & Strategy Jobs
🎬 Entertainment
πŸ’» Tech, Software & IT Services
✍️ Full Description
As a Workforce Analyst at SeatGeek, you will play a key role in short- and medium-term scheduling and staffing for teams within Marketplace Operations. You will be responsible for ensuring key teams are effectively staffed through forecast and budget modeling and maintenance.

Requirements

  • 2+ years of experience in supporting scheduling efforts for hourly coverage-based teams, ideally of 50+ agents or more and/or teams spanning multiple timezones
  • Familiarity with typical Workforce Management software (e.g., Playvox, Verint, Assembled, Calabrio Teleopti)
  • Understanding of main workforce management metrics, including service level performance, adherence, handle times, handled and resolution rates, occupancy, utilization rates, etc.

Benefits

  • Equity stake
  • Flexible work environment
  • A WFH stipend to support your home office setup
  • Unlimited PTO
  • Up to 16 weeks of fully-paid family leave
  • 401(k) matching program
  • Student loan support resources
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building and reproductive health services
  • Gender-affirming care support program
  • Annual subscription to Spotify, Apple Music, or Amazon music
  • Up to $120 per month to spend on tickets to live events
  • Wellness expenses
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