Head of Services Operations and Analytics

Requirements

• Lead a Data Engineering team responsible for supporting, maintaining, and enhancing specialized data products and ensuring seamless data flow across enterprise applications.
• Oversee a Data Science and Advanced Reporting team in the collection, analysis, and external reporting of complex, high-impact datasets.
• Direct an Advanced Modeling team, developing sophisticated data-driven solutions and managing end-to-end delivery efforts across one or multiple teams.
• Lead the Workforce Management function for service operations, including intraday, short-term, and long-term forecasting;
• Serve as a subject matter expert in financial services, customer service strategy, and customer growth and efficiency initiatives;
• Develop and execute strategic plans, translating high-level goals into actionable initiatives across teams and multiple business domains.
• Build, onboard, and lead a high-performing global team, fostering a culture of continuous improvement and innovation at the enterprise level.
• Ensure adherence to architectural standards and best practices in code, data management, and analytic design across all data initiatives.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development