Join the Elite | ITSM/CSM Hiring Across Levels – Remote (India, USA)

Requirements

• Proven experience designing complex ServiceNow architectures
• Expertise in ITIL, ITSM processes, and Customer workflows
• Strong understanding of platform governance and integrations
• Experience mentoring developers and collaborating with business stakeholders
• ServiceNow certifications (CIS-ITSM, CIS-CSM, CTA preferred)
• Strong technical leadership in delivering ServiceNow projects
• Hands-on development in Flow Designer, Script Includes, Business Rules, etc.
• Experience in Agile delivery and cross-functional team coordination
• Excellent communication and client interaction skills
• Deep knowledge of ITSM (Incident, Change, Problem, CMDB) or CSM modules
• Experience with REST/SOAP integrations, Service Portal, and scripting
• Strong debugging, documentation, and testing skills
• Ability to collaborate with architects and functional consultants
• Good understanding of ServiceNow fundamentals and scripting
• Experience working on ITSM modules or customer workflows
• Familiarity with Flow Designer, UI Policies, and basic integrations
• Willingness to learn and grow in a fast-paced environment
• Strong experience in QA testing for ServiceNow or SaaS platforms
• Manual and automation testing expertise (Selenium, ATF preferred)
• Familiarity with Agile tools like JIRA, Zephyr, or similar
• Clear understanding of QA lifecycle and ServiceNow functionality

Benefits

• Competitive salary
• Performance-based incentives
• Flexible work hours
• Remote-friendly culture
• Opportunity to innovate with GenAI, automation, and domain-driven product engineering on the Now Platform
• Accelerated career growth
• Exposure to international clients, cutting-edge projects, and cross-functional teams
• Supportive team environment
• Collaborate with certified experts in ServiceNow ITSM, CSM, GRC, IRM, and more