Service Request Lead

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1 week ago
πŸ›’οΈ OracleCloud
⏰ Full Time
πŸ’» Hybrid
πŸ”΄ Expert (5 - 10Years)
β™Ÿ Business Operations & Strategy Jobs
πŸ’» Tech, Software & IT Services
✍️ Full Description
As Service Request Practice Owner, you'll transform the IT service experience for M&S colleagues and stores by optimising Service Request processes and the Service Request Catalogue, ensuring seamless, self-service access to IT services through innovative technologies.

Requirements

  • Retail experience
  • In-depth knowledge of ITSM frameworks like ITIL
  • Proficiency in ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Automation technologies expertise
  • Strong interpersonal and communication skills

Benefits

  • 20% colleague discount across all M&S products and many third-party brands
  • Competitive holiday entitlement
  • Discretionary bonus schemes
  • Defined Contribution Pension Scheme
  • Life Assurance
  • Industry-leading parental, adoption and neonatal policies
  • Access to wellbeing support
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