Technical Support Specialist I

Requirements

• 1 year of related customer service or call center experience
• French & Spanish speaking is a plus!
• Ability to handle a high volume of support related inquires with the ability to deliver professional customer service through both verbal and written communication
• Ability to present information in a clear and understandable manner and respond to customer questions in one-on-one and/or group settings
• Ability to actively listen and allow others to speak without unnecessarily interrupting; and provide support by questioning through curiosity to gain a full understanding of customer needs
• Familiar with internet browsers and settings, multiple phone lines and basic email functionality
• Ability to quickly learn technical products and functions with an interest in understanding software solutions
• Ability to have a customer-service focused mindset and act with the customer’s needs in mind
• Ability to quickly develop a rapport and relate to diverse populations; and can diffuse high-tension situations comfortably
• Ability to interact with colleagues and customers in a tactful and professional manner
• Ability to multi-task and use time effectively and efficiently; and concentrate efforts on the more important priorities with frequent interruptions or distractions

Benefits

• We offer amazing benefits