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Customer Journey Team Lead

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5 days ago
🛢️ SmartRecruiters
📃 Contract / Temporary
💼 In-Person
🟠 Senior (8 Years)
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Customer Support & Success Jobs
💰 Finance
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✍️ Full Description
Lendi Group is seeking a dynamic, commercially-minded marketing leader to join the Customer Journey Team as a Team Lead on a 12-month contract. The ideal candidate will bring expertise in marketing automation, customer lifecycle management, and team leadership, with a focus on driving commercial impact through data-driven journey design.

Requirements

  • 8+ years in CRM, marketing automation, or lifecycle marketing roles, ideally in finance, fintech, or property.
  • Proven success driving growth through CRM journeys, including re-engagement and cross-channel lifecycle programs.
  • Experience leading teams and delivering outcomes through people development and stakeholder alignment.
  • Hands-on experience with Salesforce Marketing Cloud (or similar platforms), including use of AMPScript and SQL for personalisation and automation is highly regarded
  • Commercially minded with a passion for enhancing customer experience through personalisation and technology.
  • Comfortable owning the governance and operational standards of a marketing automation ecosystem.
  • Experience with web personalisation and on-site content targeting tools highly regarded.

Benefits

  • A vibrant, relaxed, yet professional culture.
  • Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
  • A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
  • Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
  • An additional week’s Loyalty Leave each year after reaching 3 years’ service.
  • Wellness initiatives with a strong focus on psychological safety.
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