Included Health

Included Health

📍 Location: United States

Included Health offers integrated virtual care to elevate healthcare standards and accessibility for all communities.

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Member Care Advocate

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6 days ago
💰 42K-42K USD/year
🛢️ Lever
📃 Contract / Temporary
🏠 Remote
🟢 Entry level (2 Years)
Customer Support & Success Jobs
🏥 Healthcare
✍️ Full Description
We are seeking a Member Care Advocate to provide real-time support via chat to members navigating their healthcare needs. The ideal candidate has strong written communication skills, attention to detail, and the ability to manage multiple interactions effectively.

Requirements

  • 2+ years of customer service experience, preferably in healthcare or benefits navigation
  • Strong written communication skills
  • Ability to quickly learn and adapt to proprietary systems and processes
  • Critical thinking skills to resolve complex member issues via chat

Benefits

  • Opportunities for growth, upskilling, and contributions to shaping our chat support function
  • Fully remote work environment with a strong support system
  • Mission-driven team dedicated to making healthcare easier and more accessible
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