Flinks is seeking a Production Support Engineer to join their Reliability Team. The successful candidate will be responsible for ensuring the stability, performance, and reliability of Flinks' product platforms. They will work closely with engineering, operations, and product teams to troubleshoot complex issues and improve the technical foundation of their products.
Requirements
Develop and maintain code to quickly resolve product issues
Provide live operational support across multiple client applications
Own and troubleshoot complex incidents, conduct root cause analyses, and implement long-term solutions
Build monitoring dashboards and alerting systems to proactively detect and address issues
Analyze operational metrics and KPIs to identify trends, surface client pain points, and drive improvements
Automate tooling and processes to improve efficiency and reduce manual work across LiveOps
Collaborate with cross-functional teams to deliver lasting fixes for production issues and contribute to technical analyses of product gaps
Lead and mentor reliability engineers, providing guidance and ensuring consistent delivery of high-quality work
Participate in post-incident reviews, documenting outcomes and driving preventative action items
Support after-hours on-call coverage as part of the LiveOps rotation
Benefits
We offer a competitive salary, stock options, and a comprehensive benefits package
Employees: 51 - 200
