Elite Technology

Elite Technology

πŸ“ Location: New York, New York City, United States
πŸ“ Location: California, Los Angeles, United States
πŸ“ Location: Costa Rica, Costa Rica
πŸ“ Location: Philippines, Philippines
employeeEmployees: 501 - 1000

Elite Technology provides financial management and business operations solutions to drive profitability for law firms globally.

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Customer Success Manager

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2 weeks ago
πŸ’° 100K-128K USD/year
πŸ›’οΈ Greenhouse
⏰ Full Time
πŸ’» Hybrid
🟑 Junior (5 Years)
Customer Support & Success Jobs
πŸ’» Tech, Software & IT Services
✍️ Full Description
Elite Technology is a leading technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility. The Customer Success Manager will manage customer relationships and work with customer firms to fully realize the value of Elite products and services.

Requirements

  • 5+ years of experience in customer success, account management, or a related field
  • 2+ years of experience with legal technology (legal tech) or finance technology (fintech)
  • Proven track record of managing and driving the success of large, complex accounts
  • Experience in delivering advanced customer education and enablement programs
  • Understanding of customer success metrics and ability to leverage data to inform strategy
  • Demonstrated expertise in risk management and implementing proactive strategies to mitigate churn
  • Strong cross-functional collaboration skills
  • Experience influencing C-suite executives and key decision-makers
  • Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools

Benefits

  • Competitive Compensation Package ($100,000 - $128,000 base salary + variable component)
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Time Off
  • Wellness Initiatives
πŸ”Ž Search all JobsAll Jobs at Elite Technology
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