CUSTOMER SERVICE SENIOR MANAGER

Requirements

• University degree in Administration, Business Management, or related fields.
• Experience in managing Contact Center operations (Customer Service & Sales).
• Knowledge of metrics and statistics, with the ability to apply them to operational improvements.
• Experience in team management and process improvement.
• Basic knowledge of process automation and the use of technology for contact optimization.
• Experience in quality management and audit implementation.
• Fluent English; French is a plus.

Benefits

• Flexible schedule (from 8:00/9:30 a.m. until 5:00/6:30 p.m.), intensive shift on Fridays (from 8:00/9:00 a.m. until 2:00/3:00 p.m.) and most of the bank of holidays
• Flexible Work Model: combination of working home and from the office
• Discount on all our lines (Woman, Man, Kids, Teen & Home) as well as an invitation to our sample Market to renew your wardrobe twice a year
• Canteen and kitchen service at the head office. The company subsidises part of the daily menu, as well as for all the cafeteria products.
• Flexible remuneration with tax advantages: medical insurance, training, canteen discount, childcare, etc.
• Free company transport from Barcelona and Vallés
• Constant development opportunities with a variety of themes that generate on-the-job learning and specific courses depending on your needs.
• Workshops, meetups, practice communities, team buildings events and company meetings on digital transformation, fashion and other team activities
• In-house medical service, physiotherapy service once a week, fitness room and changing rooms at our headquarters