The Customer Advisor will provide excellent customer service, identify and adapt to customer needs, and handle escalated customer queries with empathy and integrity.
Requirements
High proficiency in written and verbal English communication
Time Management: Balancing multiple tasks efficiently is essential
Active Listening: Understanding customer queries and questions
Handle complex issues
Problem Solving: Quick thinking and resourcefulness are vital
Communication Skills: Clear and concise communication
Adaptability: The ability to adjust to different customer personalities and situations is valuable
Customer-Centric Approach: Putting the customer first is a core competency
Moderate to Advanced computer skills and system navigation
Benefits
Competitive remuneration package
Shift Allowance
Weekend Hero Bonus
Excellent monthly performance bonus of up to 20% of basic salary
Free door to door transport for evening shifts after 7pm
A progressive career path to help you develop in your Call center career
Comprehensive product training in a fun collaborative environment
Excellent accredited training programs to assist you in career development on a variety of subjects/concepts
Employee Share Scheme Trust after 24 months tenure with Capita
Eligibility to participate in our scholarship program after 24 months tenure with Capita
