We are seeking a Client Success Architect to join our rapidly growing cybersecurity company, Blackpoint Cyber. The ideal candidate will be adaptable, security-minded, client-focused, and highly technical, with a strong analytical approach to tracking activity and measuring progress. The role will involve driving the adoption of our suite of products and services, providing technical engagement and training to partners, and collaborating with other teams to enhance partner experiences.
Requirements
Minimum of 2 years of work experience in a customer-facing and technical role
Ability to demonstrate a high degree of technical proficiency with product suites and platforms
Knowledge of Zendesk, ChurnZero, and HubSpot or similar software
History of working successfully to drive customer value and engagement
Willingness to be customer facing and ability to navigate customer needs and challenges
Strong technical aptitude, excellent communication skills, and a curious mindset
Experience working with clients in the security landscape
Bachelor's Degree or equivalent experience
Proven ability to work independently and remotely
Benefits
Competitive Health, Vision, Dental, and Life Insurance plans
Employees: 51 - 200
