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Analyst, Support Services (Contractor)

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1 week ago
💰 40K-44K USD/year
🛢️ Workday
📃 Contract / Temporary
🏠 Remote
🟢 Entry level (1 Years)
Customer Support & Success Jobs
Education
✍️ Full Description
Amplify is seeking a Support Services Analyst to provide high-quality, timely support to customers via incoming calls, emails, and chat sessions. The role requires technical savvy, excellent communication skills, and a growth mindset. Amplify is a pioneer in K–12 education, and this position offers the opportunity to gain in-depth knowledge of their innovative programs and platforms.

Requirements

  • High school diploma or equivalent
  • 1+ years experience using Google Suite products
  • 1+ years experience working in the Customer Service field
  • Degree in Computer Information Technology or Education or related technology certifications
  • Experience in an IT/Help Desk Support environment
  • Experience in tools such as Salesforce (CRM), Intercom (Chat), and TalkDesk (phone)
  • Computer proficiency using Apple/Macbook products

Benefits

  • Competitive hourly rate of $20-$22
  • Professional equipment provided
  • Opportunity to gain in-depth knowledge of Amplify's innovative programs and platforms
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