Yembo

Yembo

📍 Location: n/a, n/a, United States

Yembo.ai applies AI and visual tech to transform the home services industry, starting with moving and insurance.

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Customer Support Specialist (Remote)

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3 days ago
💰 50K-50K USD/year
🛢️ Greenhouse
Full Time
🏠 Remote
🟡 Junior (1 - 5Years)
Customer Support & Success Jobs
💻 Tech, Software & IT Services
✍️ Full Description
We are seeking a detail-oriented and customer-focused Support Specialist to join our team. In this role, you will be responsible for handling inbound customer inquiries via email, text, chat, and phone calls while ensuring timely and effective resolution of support tickets.

Requirements

  • 1+ years of experience in a customer support or helpdesk role, preferably in a Tier 1 capacity.
  • Familiarity with JIRA or other ticketing systems is preferred.
  • Ability to multitask and manage multiple tickets in a fast-paced environment.

Benefits

  • 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)
  • Retirement Plan (We offer a 401k with 4% company match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)
  • Parental Leave for both caregivers
  • Annual Events & Meetups
  • Work From Home (Fully Remote Team)
  • Stock Option Plan
  • Learning & Development Opportunities
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