Manager, Customer Contact Centre (Correspondence Team)

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3 days ago
๐Ÿ›ข๏ธ Workday
โฐ Full Time
๐Ÿ’ผ In-Person
๐ŸŸก Junior (5 Years)
Customer Support & Success Jobs
๐Ÿ’ฐ Finance
โœ๏ธ Full Description
Prudential is seeking a Manager, Customer Contact Centre (Correspondence Team) to lead the team in handling written enquiries and requests, monitor team performance, and deliver world-class customer service.

Requirements

  • Bachelorโ€™s degree holder in any discipline
  • 5 years working experience in customer service managerial role
  • Excellent in both written and spoken English and Chinese
  • Qualified license of IIQE 1, 3 and 5 is an advantage
  • Good interpersonal and communication skills
  • Customer centric with good organizational and time management skills

Benefits

  • Equality of opportunity of benefits for all who apply and who perform work for our organisation
  • Reasonable adjustments to support people with individual physical or mental health requirements
  • Equal opportunity employer
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