Join NTT DATA and make an impact with your skills. The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. Your day will involve coordinating service requests, assisting the client service desk team, and maintaining documentation and records.
Requirements
Ambitious self-starter with the ability to work under general direction
Good attention to detail and client focused
Strong and effective verbal and written communication skills
Ability to use sound judgment to escalate an issue to a higher level
Displays a methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
