A remote-first organization with team members located in the United States, Mexico, and the Philippines that cultivates a supportive environment for professional development and success.
Seeking a Case Manager to assist scam victims in navigating their recovery journey, overseeing intake process, and delivering timely updates and communications to impacted users.
Requirements
Excellent verbal and written communication skills in English
Strong organisational and detail-oriented mindset
Prior experience in support, customer service, or case management
Interest or familiarity with cryptocurrency and digital assets
Experience in cybersecurity, fintech, or fraud recovery
Benefits
Permanent remote work flexibility
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
