Professional Services Account Manager

Requirements

• 3+ years of experience in a Technical Account Management, Solutions Consulting, or Professional Services role, preferably in a SaaS or enterprise software environment.
• Bachelor’s degree in Business, Marketing, or Engineering or equivalent experience.
• Strong experience with Salesforce for researching customer environments and managing service requests.
• Proven ability to create and manage Statements of Work (SOWs) and define services engagements.
• Technical knowledge of contact center solutions, workforce management, analytics, or related enterprise software is a plus.

Benefits

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.
• Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000 annually.