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Zensar
📍
Location:
California, California City, United States
Employees:
5001 - 10000
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Zensar is an experience-led technology consulting firm creating digital solutions through integrated capabilities spanning experience, engineering, and engagement.
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SERVICE DESK-SERVICE DESK - Lead
3 days ago
🛢️ OracleCloud
⏰ Full Time
🏠 Remote
🟠 Senior (4 - 7Years)
💻 Information Technology Jobs
⚙️ Operations Jobs
👷♀️ Project & Program Management Jobs
💻 Tech, Software & IT Services
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✍️ Full Description
Lead a Service Desk team, providing first-line support via chat, phone, and email, and diagnosing and resolving technical issues in a timely manner.
Requirements
4-7 years of experience in Service Desk/Helpdesk/L1 support
Experience in working on Infrastructure and Application Service Desk/Helpdesk/L1 support
Good to have ITIL certification
Knowledge of Incident, Problem, Change Management
Benefits
Proactive team leadership
Opportunity to expand service desk knowledgebase
Timely resolution of client issues
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Employees: 5001 - 10000
