Nokia Global

Nokia Global

📍 Location: India
📍 Location: Japan

Nokia creates networking technology to realize digital potential, pioneering cloud-network integration for innovative digital services.

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Customer Support Specialist

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3 days ago
🛢️ OracleCloud
Full Time
💼 In-Person
🟢 Entry level (0 Years)
Customer Support & Success Jobs
💻 Tech, Software & IT Services
✍️ Full Description
As a Customer Support Specialist, you will play a key role in troubleshooting, analyzing, and resolving complex technical issues in 3G, 4G, and 5G Cellular Networks.

Requirements

  • Provide expert-level technical support for Nokia TAS, SMSF, MSS Cloud, and other Core Network products.
  • Analyze and resolve complex customer tickets, perform root cause analysis, and collaborate with teams to develop effective solutions.
  • Troubleshoot VoLTE and VoNR call flows, including 4G-4G, eSRVCC, and conference call scenarios.
  • Utilize expertise in Linux, scripting (Shell, Perl, Python), OpenStack, Docker, Kubernetes (K8s), and Cloud-Native applications.

Benefits

  • Continuous learning opportunities
  • Well-being programs to support you mentally and physically
  • Opportunities to join and get supported by employee resource groups
  • Mentoring programs
  • Highly diverse teams with an inclusive culture where people thrive and are empowered
🔎 Search all JobsAll Jobs at Nokia Global
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