Guardant Health is a precision medicine company focused on guarding wellness and providing critical insights into cancer through advanced blood and tissue tests.
Guardant Health is a leading precision oncology company looking for a Senior Manager, Client Services to lead a team of Regional Supervisors and associates who provide outstanding customer service to Oncology healthcare providers and offices and sales support. The ideal candidate must possess innovative, creative thinking skills to ensure the organization provides cutting-edge client experience.
Requirements
Bachelor’s degree in Biological Sciences or similar discipline
12+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting
Minimum 5+ years of experience independently managing a remote & geographically- dispersed customer service/support/account management team with greater than 20 employees in diagnostics
Prior experience in the Oncology space is preferred
Experience working within a commercial team and ability to collaborate with and influence senior leaders cross functionally is a must
Ability to run excel functions (eg vlook up, pivot tables, statistics), generate reports, dashboards, graphs to monitor team performance, workload and other business metrics
Critical independent thinking skills for anticipating and managing risks, setting KPIs and data mining and reporting team and business performance to senior leadership proactively is necessary
Excellent problem solving and crucial conversation skills for resolving escalated situations with clients and internal teams
Proven track record of successful achievement of goals/objectives; focused on results & the ability to focus on achieving daily, weekly, and long-term goals
Quick learner and decision maker who can work collaboratively in an operationally complex multi-product environment and demonstrates ability to lead and adapt to rapid product launches, changing procedures and policies with excellent change management skills
Strong leadership presence and ability to work independently, communicate proactively and prioritize team activities accurately while managing critical deadlines
Extensive knowledge of using and designing workflows in SFDC
Excellent written and verbal communication skills and demonstrated ability to present to executive team
Flexibility with respect to working hours (including company holidays) based on client and company needs is a must
Ability to travel domestically (up to 15%) for training and meetings is required
Employees: 1001 - 5000
