We are looking for a proactive, detailed-oriented, analytical individual to join as a Payment Operations Specialist. The position will be responsible for processing ACH and payroll deduction files, verifying and saving daily Federal Reserve ACH Wire settlements, and responding to member and staff requests.
Requirements
Process, send, and approve ACH files in established timeframes
Verify and save daily Federal Reserve ACH Wire settlements
Audit all postings to ensure the accuracy of accounts
Review, research, and process ACH exception items using sound judgment
Submit notifications of changes (NOCs), as needed
Process, review, and verify disputes, adjustments, death alerts, reclamations, trace requests, stop payments, and returned originations within the proper timeframe
Perform the end-to-end check processes, including but not limited to, balancing and reconciliation of the daily check-in-clearing file
Respond to member, staff, and external financial institution requests/inquiries promptly
Create and maintain recurring payment plans and one-time origination entries
Post approved transactions from internal suspense accounts to appropriate general ledger accounts
Provide account information to members and handle additional member requests relating to Debit and Credit cards
Participate in Regional Payments Association-sponsored training events
Attend and actively participate in the group, department, and one-on-one meetings
Ability to adapt to a wide range of assignments and multi-task in a fast-paced, rapidly changing environment
Adapt accuracy and attention to detail
Provide prompt, courteous, and exceptional member service
Support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude
Prioritize critical tasks
Express ideas clearly and concisely both orally and in writing
Work well with all levels of management, staff, and members
Employees: 501 - 1000
