Senior Technical Support Engineer

Requirements

• 1-3 years of experience providing technical support for enterprise software products and services.
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking protocols.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Strong written and verbal communication skills to effectively interact with customers and internal teams.
• Strong interpersonal skills and the ability to engage with customers at all levels.
• A commitment to delivering exceptional customer satisfaction.
• Self-starter with a proactive attitude towards solving problems and continuously improving processes.
• Strong organizational skills and the ability to multitask effectively.
• An understanding of CMDB & Software Asset Management, particularly within ServiceNow, is a plus.
• A strong appetite for learning in a fast-paced environment.

Benefits

• Be part of a dynamic and fast-paced team.
• Opportunity to grow and advance in your technical career.
• Collaborative environment focused on continuous improvement.