Managed Service Change Analyst I

Requirements

• Engineering degree in computer science/related field or the equivalent combination of education, training, or work experience
• Good communication, interpersonal, intuitive skills with ability to work efficiently in both independent and teamwork environments
• Fluent in English
• Overall, 3 years' experience with at least 1-year experience in Investment Banking
• Experience working in Finance, Capital Market, or FinTech
• Hands on experience in UNIX, Shell scripting, Oracle, SQL, and PL/SQL
• Familiar with Docker, Kafka, WebSphere MQ and Couchbase
• Familiarized with IT Service management processes (ITIL certified is preferred)
• Functional knowledge in listed derivatives trade clearing domain is preferred
• Implement functional knowledge in listed FIS's proprietary products FIS Cleared Derivatives, ClearVision
• Understand, apply and explain trade clearing life cycle related concepts
• Ability to analyze and solve problems using learned techniques and tools
• Ability to translate client requirements to technical specifications and communicate to technical staff
• Proven track record of successfully supporting and managing software products in a SaaS platform
• Ability to manage E2E Incident life cycle and work with both internal/external stakeholders to remediate production issues
• Collaborate with relevant teams (e.g. DEV, SRE, BA) to identify and implement solutions to boost production stability
• Participate on ongoing production stability enhancement projects and drive Production changes when needed
• Excellent communicator, fluent in English and ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Proactive and details-oriented track record of authoring high-quality documentation
• Organized approach, manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

Benefits

• Attractive salary package and other bonuses as performance bonus, meals vouchers, transportation
• Private medical cover
• Dental cover
• Travel insurance