dLocal is a global company that enables big companies to collect payments in 40 countries. We are looking for a Customer Success Manager to develop long-term relationships with our customers in Madrid or Barcelona. The ideal candidate is a good communicator, problem solver, and multi-tasker with 5 years of experience in Customer Success Management.
Requirements
5 years in Customer Success Management
Fluent in written and verbal Spanish is a must.
Fluent in written and verbal English is a must.
Customer Success experience (B2B preferred).
Advanced Excel Skills.
Experience in payments - Huge advantage.
Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
Team spirit and proactive behavior.
Benefits
Remote work: work from anywhere or one of our offices around the globe!
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.
Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
