We are looking for an experienced relationship pro who thrives in an entrepreneurial environment to drive Customer Success outcomes and activities for our life sciences customers. This role includes responsibilities for managing and growing our accounts, developing executive-level understanding of the Life Sciences industry, and maintaining high customer renewal rates.
Requirements
Minimum 10 years of relevant experience, with 5+ years of focus on strategic, healthcare customer-facing work
Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
Ability to manage and influence through persuasion, negotiation, and consensus building
Entrepreneurial, self-sufficient, and self-driven approach
Comfortable making decisions under uncertainty
Thorough with attention to detail and a bias towards action
Strong empathy for customers and passion to achieve revenue expansion & growth
Analytical and process-oriented mindset
Strong understanding of value drivers in recurring revenue business models
Robust project management and client management skills
Enthusiastic and creative with the ability to inspire others
Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
Passionate about building a business that transforms the healthcare industry
Benefits
Bonus/commission eligible
Estimated total cash compensation range: $168,000—$210,000 USD
Estimated base salary range (not including bonus/commission): $140,000—$175,000 USD
High-growth, high-performance, health technology company
Flexible work environment
Opportunities for professional growth and development
Employees: 5001 - 10000
