Presagis

Presagis

📍 Location: West Sussex, Gatwick, United Kingdom

CAE digitalizes physical training for aviation, defense, and healthcare, focusing on safety and high-performance.

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Customer Service Lead

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4 days ago
🛢️ Workday
Full Time
💼 In-Person
🟡 Junior (3 Years)
Customer Support & Success Jobs
💻 Tech, Software & IT Services
✍️ Full Description
Join our Commercial Aviation Training Centre in Crawley, West Sussex as Customer Service Lead. This role involves overseeing the customer experience team, managing team performance, and implementing initiatives to enhance customer satisfaction and support sales driving growth.

Requirements

  • 3+ years of experience in a customer-facing role providing first-class customer service
  • Experience from the aviation or aviation training industry or a fast-paced operational environment
  • Good analytical skills and a very customer- and solution-driven mindset
  • Fluency in English language (any other language is beneficial)
  • Confident MS Excel and MS Word user and possesses strong presentation skills

Benefits

  • Attractive benefits including a flexible holiday policy
  • Private health insurance (BUPA)
  • Healthcare cash plan
  • Pension scheme
  • Life Assurance & more!
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