As Customer Experience Manager in blue banana, you will lead and coordinate initiatives related to customer experience, external Contact Center management, and the evolution of digital tools. Your mission is to ensure a first-class service that contributes to customer satisfaction and the company's sales objectives.
Requirements
Minimum 8 years of experience in Customer Service teams, Contact Centers, or BPOs, with a similar role and demonstrable experience in team leadership.
Proven KPI and SLA management.
Advanced level of English (both oral and written).
Degree in Marketing, Communication, Business Administration, Data Analysis, or related fields (desirable).
Benefits
Estilo X: Access all our products with a 50% discount from the first day and enjoy seasonal gift vouchers.
Flexibility and Reconciliation: 40% weekly telecommuting model, summer flexibility, flexibility in entry and exit, and birthday free day.
Evoque with Us: Personalized Adventure Career Plan and continuous training.
We Care for You: Wellhub program for health and wellness.
Epic Teambuildings: Unique events and expert talks.
360-Degree Communication and Transparency: Shared growth updates and open communication.
Cool Offices: Open spaces, disconnection areas, and always available coffee and fruit.
Employees: 11 - 50
