AstraZeneca

AstraZeneca

πŸ“ Location: Cheshire, Macclesfield, United Kingdom

AstraZeneca is dedicated to transforming healthcare by harnessing scientific innovations for societal benefit.

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Global IT Service Desk Lead

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3 days ago
πŸ›’οΈ Workday
⏰ Full Time
πŸ’» Hybrid
🟑 Junior (5 Years)
πŸ’» Information Technology Jobs
πŸ₯ Healthcare
✍️ Full Description
The Global IT Service Desk Lead will lead the IT Service Desks across 6 different locations, focusing on negotiation and development of relationships with internal and external suppliers to ensure delivery of excellent IT services. The role will drive technology changes and service management activities to ensure services are delivered in accordance with all Service Level Agreements, contractual and business requirements.

Requirements

  • Solid experience of managing an IT Service team
  • Solid experience of developing and managing relationships with both customers and suppliers
  • Demonstrated leadership abilities, including coaching, mentoring, and team building skills
  • Customer Service Management background
  • Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
  • Experience with contact channel technologies
  • Service Desk management experience
  • Managing vendors and governance to contracts.

Benefits

  • Working in a diverse, multinational team
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Flexible working hours and remote work options
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