AccorHotel

AccorHotel

📍 Location: Osaka Prefecture, Osaka, Japan

Accor is a hospitality group offering personalized services across over 5,600 hotels worldwide, dedicated to reimagining the guest experience.

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ゲストサービス・マネージャー Guest Service Manager

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4 days ago
🛢️ SmartRecruiters
Full Time
💼 In-Person
🟢 Entry level (2 Years)
Hospitality Jobs
🌍 Recreation & Travel
✍️ Full Description
We are seeking a Guest Service Manager to lead and manage all aspects of the Guest Service department and ensure all service standards are followed. The ideal candidate will have a strong background in customer service, with excellent communication and interpersonal skills, and experience in hotel operations, F&B, and housekeeping. The role involves managing departmental expenses, participating in various meetings, and working on assigned projects by the GM/HM/FOM.

Requirements

  • 2 years and over customer service experience.
  • Excellent oral & written communication and interpersonal skills
  • Spoken English and Japanese is mandatory
  • High school diploma or GED
  • Exceptional time management and multi-tasking skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

  • Part of the International Accor global and hotel team.
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team
🔎 Search all JobsAll Jobs at AccorHotel
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